The RILEY SHELLEY service delivery solution is designed around the Building Owners Support System (BOSS). A BOSS solution is tailor-designed to match the objectives of the building owner to a specific property or portfolio needs. The building owners' investment strategies are integrated within the BOSS service solution ensuring that appropriate planning and management is applied to see the objectives through to a successful and measurable outcome.
The BOSS System enables the more efficient use of resources and people and is designed to meet the ever increasing needs of clients for property and facility compliance services.
Benefits of the BOSS system include:
- Identifies works to be performed, and works outstanding
- Creates greater administration productivity due to minimisation of paperwork duplication
- Delivers timely and accurate customer reporting
- Incorporates an ability to customise reports for customers
- Highlights urgent and outstanding job dockets allowing teams to focus on priorities
- Generates accurate and detailed invoicing
- Allows more time for frontline managers to focus on the customer's needs
- Provides feedback information to ensure that our clients are kept fully informed
- Provides transparency of all activities/client data access can be arranged
The system also provides contract and scheduling management information that includes:
- Generation of job dockets based on agreed schedules and scope
- Tracking of costs associated with the completion of job dockets
- Creation and tracking of invoices
- Analysis of maintenance histories and labour usage
- Provision of automatic download of key reporting information
